Rwanda continues to emerge among countries offering good services, ,an act which Rwanda Development Board (RDB) relentlessly encourages to ensure institutions and entrepreneurs do take good care of customers.
Many people knew that call centers are owned by big institutions or telecommunications companies, which is untrue.
Call Rwanda, an institution with expertise in telecommunications and service improvements has started offering Call Center services to small and medium enterprises where an institution receives such services at lower cost paid in three installments. This adds to existing services of bulk SMS.
Prices of Call Center project start from Rwf 892.000 paid in three installments. After the payment an institution receives its own Call center. Activitities of installing the Call center take 10 days after signing agreements between both institutions.
The role of Own a Call Center the project of Call Rwanda:
Welcome well customers
Advertizing all of your activities through the line of your phone network
Know well how and when clients are received
Identify problems within your company which facilitates to seek sustainable solution
A company using this service gets higher reputation
It helps to serve many people within short time
These services are reserved for public and private, non governmental organizations, universities, hospitals, security companies and others offering services needed by a large number of clients.