On Saturday 8th October, Tigo Rwanda concluded the Customer Service Week with a major concert in Kamembe, Rusizi that attracted thousands of music lovers from the western province. This was also part of the activities dubbed “#Turahabaye” to appreciate all customers during the customer service week.
During the course of last week, Tigo Senior management has been visiting service centers to interact with customers, and serve them; organized Radio Tour across the country to interact with journalists as well as give a chance to customers to call in for questions or queries. This week has been dedicated towards appreciating customers in different ways, and highlighting the steps taken over the seven years by Tigo to transform lives of the Rwandans through ease of access to technology.
“In just 7 years of operations in Rwanda, we are proud to keep over 3 million happy customers. Customer appreciation is time for us to reflect at the journey we’ve had with our customers from Day one. When Tigo entered the market, Mobile phone penetration was only 20%, today mobile penetration stands at over 78.2%. We have been able to achieve this with a dedicated team and loyal customers.” commented Pacifique Kabanda, Head of Customer Operations, Tigo Rwanda.
Tigo has contributed to Internet For All by democratizing access to devices and to data, Currently Tigo is the only Telco that has kept internet prices constant. In 2010 Tigo had a geographic coverage of 69%, and apopulation coverage of 86%., today their geographic coverage is 89.62% and population coverage is 99.98%. Users can still enjoy free internet surfing every morning from 6 to 8 AM.
The innovative services such as Tigo cash have changed the way money moves around in Rwanda and has made a big difference in many people’s lives, offering them a safe, secure and low-cost way of transferring money locally and internationally, paying bills, receiving wages, mobile savings and running small businesses