Kigali Marriott Hotel is among hospitality establishments valuing customer loyalty through different programs and providing a favorable environment where workers feel at home as they contribute to the facility’s improved service delivery.
With dedication to maintain world class services, the five-star hotel throws an annual party towards the end every year to appreciate partners and customers for sticking to its services.
This year’s celebration took place on Friday 19th November 2021 where different partners of the hotel including financial institutions, tourism and transport companies gathered for a party organized to appreciate their loyalty.
The Director of Sales and Marketing at Kigali Marriot Hotel, Mohamed Derouiche has told IGIHE that the event coincided with the celebration of five years of existence in Rwanda.
“Today, we are celebrating for two reasons. First, we are concluding the customer-appreciation week. The event aligns with annual week dedicated to appreciate partners for their trust and staying with us throughout our operations. Secondly, we are celebrating five-year anniversary since we opened doors in Rwanda in 2016,” he said.
Derouiche expressed delight for the momentum occasion to meet with customers and partners in-person following COVID-19 related restrictions.
“It has been almost two years without holding similar social event to appreciate esteemed partners. We are glad to meet again. The event is mainly designed to thank customers for their loyalty. It serves as a good platform to interact with them and strengthens our bonds of unity,” he noted.
As Derouiche explained, Kigali Marriott Hotel has impacted Rwandans, people from different sectors to create connections and assured of maintained top-notch services.
“Marriott Hotel has had a great impact. We created connections between individuals from different sectors across the country and added value to tourism sector. We are mindful that the world is evolving and want to keep innovating to meet customers’ growing demand,” he revealed.
During the ceremony, customers received different gifts in appreciation for having chosen Kigali Marriott as their preferred hotel and having accepted to become its partners.
Kigali Marriott Hotel officially began operations on 4th October 2016.
Kigali Marriott Hotel is part of the Marriott chain of hotels and is comprised of 256 elegant rooms and suites; three distinctive restaurants including Soko Restaurant, the hotel’s signature fine-dining restaurant; Saray Spa which offers a collection of sophisticated therapies integrated with the healing practices of the region; a swimming pools; meeting spaces with unmatched options and flexibility; as well as stylish lounging spaces designed for guests of all ages.
The hotel has so far participated in different programs aimed at improving citizens’ welfare through constructing houses for disadvantaged people, subscribing the, for community based health insurance and joining Rwandans in community work among others.