MTN had started charging a service fee of 10% on its Airtime Me2U. The daily limit had too been increased in what they called offering more flexibility in sharing airtime from between Rwf100 to Rwf20,000. Me2U is a service exclusively for MTN Pre-paid users. It is an easy and convenient way to directly share airtime from one’s account with other MTN Pre-paid users.
To use the service, customers simply have to dial *772# and follow the prompts.
Speaking on the revision of the service, MTN’s Acting Chief Marketing Officer, Gaspard Bayigane said it was to serve customers better.
“In order to recover the investments associated with maintaining the Me2U service and align with industry practices to charge for airtime transfers, we introduced a 10% service fee. However, in the spirit of putting our customers first, we are now happy to be the only ones offering this service free of charge as it became clear to us that this move was negatively impacting our customer” he said.