Residents seeking Mutuelle de santé at Muhoza health center in Musanze district have expressed dissatisfaction over spending up to the wee hours of the night to get their Mutuelle de santé membership cards.
Some of residents have told IGIHE that they start queuing for the cards at the facility at 20:00 hours but return without receiving the cards.
“I arrived here at 20:00 hours for the 5th time. I don’t know the situation of my family since I came here yesterday having slept on the floor the whole night along with other people,” said Imananiyibizi Divine, a woman found at the health center.
“I have a patient in critical condition but no one can treat him since we have no medical insurance yet we subscribed in May, 2016,”said another woman, Nyiramfabakuze M.Claire.
Residents say the delays in getting their cards emanate from the health center having only two nurses serving a large number of people.
Nirere Léopord, the director of Muhoza health center said that they receive at least one hundred family representatives having at least five or six relatives in need of Mutuelle de santé which hardens their work.
“We are going to request Rwanda Social Security Board for more employees and expand space where people are served to reduce congestion and time span spent waiting for medical insurance,” she said.
Uwamariya M.Claire, the deputy mayor of Musanze district in charge of social welfare has told IGIHE that the matter is experienced in almost the entire district but noted they are seeking solution in collaboration with RSSB to increase employees in the department issuing Mutuelle de santé membership cards.
46.7% of Musanze residents have paid Mutuelle de santé contributions for the financial year 2016-2017.