Rwanda marks Customer Service Week

On 2 October 2017 at 08:28

Rwanda joins the rest of the world in celebrating customer service week from 02nd to 6th October 2017, under the theme “Building Trust”. This is an important international celebration that aims to create awareness on the importance of customer service as a suitable business practice globally.

The customer service week celebrations in Rwanda are therefore very significant in supporting and improving service delivery in the country.

During this week Rwanda Development Board shall continue to encourage public and private sector institutions to provide quality services to their customers for long-term sustainability of their businesses.

In the same vein, RDB plans to also support institutions in examining challenges in service delivery from high-level executives to subordinates within an organization, and inspiring a culture of continuous improvement on measures to undertake in competitively positioning service delivery in the country.

The customer service week celebration shall be conducted through a national campaign in Rwanda under the ’NaYombi’ programme that was designed to promote a culture of quality services in the country.

Ten winners shall be selected out of all the online nominations and honored with a certificate as well as Tembera U Rwanda package to promote domestic tourism.

Rwanda Development Board officials said that, “Customer service week is very important week for us as it provides a platform where we demonstrate our national commitment in attaining international standards in service delivery.”

This year marks the fifth time that the NaYombi campaign will be actively driving the annual celebration of the world customer service week in the country and underlining the Government of Rwanda’s commitment in upgrading quality customer care amongst all the cross cutting sectors in the country.

“We continue to raise corporate awareness on customer service and customer satisfaction because proper customer service is a must have for any business success,” RDB officials said

All in all, Rwanda’s progress in customer delivery has been progressive over the years. The recently released World Economic Forum Global Competitiveness report 2017-2018 reveals that Rwanda is now ranked second in Africa on customer orientation. Under the 6th pillar on goods market efficiency in the report, Rwanda is currently ranked position 41 globally with a score of 5.0 out of 7 in achieving global best practices towards customer care.