This year’s Customer Service Week run under the theme‘Building Trust’ with inviting customers and employees to celebrate the four day celebration, from 2nd to 6th.
The theme of the week recognizes the importance of trust in forming strong, productive and lasting relationships with customers and employees.
The week was launched on 02nd October 2017 with a staff engagement forum in the office boardroom where all staff gathered for a Customer Service training session on UAP OM Treat Customer Fairly (TCF) Business requirement.
The team was also told about the week program and initiatives for the Company celebration.
The UAPManaging Director, Mr. Calisto W. Ogaye with the Customer Service Manager, Mrs. Claudine Mukakibibi launched a promise to the internal and external customers‘To be Good Company’ as they look forward to build and maintain trust with both customers.
Customer Service Week is usually marked with customer’s recognition initiatives. UAP Insurance Rwanda commenced the week with internal customers (Staff) recognition on Tuesday 03rd before starting with external customers visits.
On 04th October the Senior Management led by the Managing Director met with Direct Sales Force (Agents), in a meeting aimed at celebrating them as customers but most important at creating a platform to discuss how sales could be grown and how best UAP promises could be sold.
The UAP team also has run the entire week with several initiatives as it looks forward to close with enough feedback to strategize to maintain trust and become Rwanda market preferred Insurer.run