Ms Agnes Nakitto, a resident of Kisugu in Makindye Division, said she had to fetch water from an unprotected spring well.
Some residents in Kampala and surrounding areas yesterday turned to contaminated spring wells after the National Water and Sewage Corporation (NWSC) shut down its systems in Ggaba and Muyenba areas.
Although the on-going shutdown to allow upgrading of the water system in Kampala started on Monday and was expected to last for only 14 hours, it stretched further, affecting residents in parts of Mukono, Wakiso and Kampala.
By 2pm yesterday, some areas in Kampala, Wakiso and Mukono districts had no water. The water body soon had its social media accounts inundated with demands for an explanation.
Although Mr Samuel Apedel, the NWSC spokesperson, said they had announced the shutdown through several media outlets, he apologised for the delay and promised to have the problem sorted out as soon as possible.
But for Ms Agnes Nakitto, a resident of Kisugu in Makindye Division, she had to fetch water from an unprotected spring well.
“We have two babies and their clothes have to be washed twice a day. After using the little water we had reserved in the jerry cans, we resorted to spring wells. We had no choice,” she said.
Several people were seen carrying jerry cans and walking to spring wells, including those condemned by the local authorities as “sources of waterborne diseases.”
Mr Apedel yesterday said they had completed the system configuration and that all affected areas would have water today.
He said the completion of the upgrades at Ggaba and Muyenga reservoirs will increase the daily water capacity in Kampala from the current 190 million litres to 240 million litres.