A statement signed by the Mayor, City of Kigali, Rubingisa Pudence, states that:
"The City of Kigali informs the public that we are currently following instructions on measures to prevent coronavirus, and those with food shortages can call 3260 toll-free line."
Rubingisa has also told IGIHE that the line has been opened to help people who may be missing out on the program to receive food and other necessities.
"There are vulnerable people who might have been forgotten or not been put on the list. Some of those called the 114th COVID-19 helpline reporting they were missing the food-eligible list.”