MTN Rwanda has also introduced various mobile and digital solutions to promote digital penetration during the crisis.
Mitwa Kaemba Ng’ambi, MTN Rwanda Chief Executive Officer said that they are determined to help Rwandans seamlessly communicate during this period and contribute to fighting the spread of coronavirus with ease of access to digital channels.
"We will do our best to help stem the spread of coronavirus and counter the negative effects it is having on our economy, the health, technology, and education sectors."
Through the MTN Foundation, MTN Rwanda donated Rwf 10 million to RBC in a bid to support their daily activities and research during the coronavirus pandemic. MTN Rwanda will also allow free-of-charge calls between doctors and nurses for 90 days.
MTN Rwanda is supporting the ministry of health to spread sensitization programs against coronavirus via message.
In addition, during the lockdown, the ministry of education (MINEDUC) has introduced e-learning platforms to assist students.
While the lockdown continues, MTN Rwanda will work closely with MINEDUC and the Ministry ot ICT and Innovation to facilitate online learning via Rwanda Education Board (REB) website , https://elearning.reb.rw/, or the University of Rwanda websites, https://elearning.ur.ac.rw/ and https://elearning.rp.ac.rw/ for free.
Mitwa Ng’ambi said "We know it is very important for students not to lose the pace with their studies during the pandemic and we have waived internet fees to facilitate learning."
To facilitate seamless communication during the pandemic, MTN Rwanda has increased the daily limit on Airtime Transfer (Me2U) from Rwf 3000 to Rwf 6000 while Mobile Money transfer limit has been increased from Rwf 500,000 to Rwf 1,000,000.
On March 19th, 2020, mobile network operators and banks allowed zero charge transfers on all payments between bank accounts and mobile wallets, zero charges on Mobile Money transfers and zero merchant fees on all POS payments for 90 days.
During the lockdown, the number of MTN internet users doubled. "We have decided to expand our network connection to allow users a seamless experience."
All Mobile Money agents are required to wear gloves and masks and maintain a one-meter distance while serving customers to curb the spread of coronavirus.