Delivery technology helping trade stay afloat in Rwanda during coronavirus crisis

By Elina Jonas Ruzindaza
On 27 March 2020 at 05:27

Transport and logistics services providers have come up with home delivery as a stop-gap measure to fill the void left when the government of Rwanda imposed a 14-day mandatory quarantine to all citizens save for health care providers and personnel of essential businesses such as banks, food or groceries outlets, to curb the spread of coronavirus, a pathogen that causes COVID-19

Twohereze Ltd, one of the newest home delivery platforms was only a few days old, founded by Rwagasore Jean Claude when the lockdown was summoned into effect on 21st March. His business is booming, the clients are happy, and he’s contributing to the control of coronavirus spread.

"In these critical times, moving out of your home is equivalent to exposing yourself to coronavirus. Twohereze Ltd. will fill the gap that was brought about by the lockdown by allowing people to get their groceries or other items delivered home. We can be reached out on Whatsapp, phone call or message.

"All you have to do is make a list of items you want to purchase and we will buy it for you and get it delivered. To prevent the spread of coronavirus, our personnel are provided with hand sanitizers. Our business is booming and we are trying to improve our capacity to meet the needs of all our customers."

Another home delivery provider, Kasha Rwanda, avails beauty, health and personal care products for women.

Aissetou Sanogo, Kasha Managing Director says that digital platforms came in handy especially during the lockdown where unnecessary movements are restricted. Customers can order products using the Kasha Vuba App and have them instantly delivered.

"We even offer health products for mild diseases such as headache or flu and customers don’t need to move out at all. Our services cover Kigali in its entirety."
During the lockdown, Kasha has recorded an increase in demand by 10% and strives daily to meet it to the best of their ability.

"However, some of our providers closed doors while others changed their working schedule. We are facing an imminent shortage of products but we will do our best to satisfy our customers. To address that challenge, we are limiting the quantity of items per person especially for personal care and health products such as hand sanitizers to be able to serve all our customers."

Iposita has also started home delivery services for essential packages.
Patrick Safari, Director of Commercial Unit at Iposita said that they have changed their business model to match customers’ needs during the lockdown.

"With postal services now a ’critical infrastructure’, we have introduced home delivery for essential packages starting March 24th. Our fleet in Kigali will deliver packages to customers instead of asking them to come pick their mail at our offices."

Apart from mail delivery, customers will also be able to send for other items by calling Iposita, informing them where to pick up a package and they will have it instantly delivered.

"Our fleet will work 24/7 to deliver mail and other items to customers no matter the quantity needed. We have motorcycles, cars, and trucks which can carry items from 3 to 5 tons. Customers can pay online via Mobile Money or Airtel Money"

The Central Bank of Rwanda recently announced that mobile network operators and banks will allow zero charge transfers on all payments between bank accounts and mobile wallets, zero charges on Mobile Money transfers and zero merchant fees on all POS payments.

Most home delivery service providers charge from Rwf 1500 to Rwf 3000 depending on the customer’s location.

After the government of Rwanda imposed a complete air travel ban for 30 days, mail delivery services such as DHL cut travels to only once a week.

Rwandans are advised to use digital channels to help curb the spread of coronavirus.

Another home delivery provider, Kasha Rwanda, avails beauty, health and personal care products for women.
Patrick Safari, Director of Commercial Unit at Iposita said that they have changed their business model to match customers' needs during the lockdown.
With postal services now a 'critical infrastructure', we have introduced home delivery for essential packages starting March 24th.
Twohereze Ltd, one of the newest home delivery platforms was only a few days old, founded by Rwagasore Jean Claude when the lockdown was summoned into effect

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