The company made the announcement on August 26, 2026, during a meeting with members of the media.

Niyonsenga Alexis, Director of the Customer Support Department, said the Call Center is part of the services provided by Spiro to ensure that customers receive timely assistance.

“We realised that some of our customers did not know that we have a Call Center. That is why we decided to make its existence known to the public, as it has been operating for quite some time.

"We want more customers to be aware of the service so that they can receive assistance easily and efficiently,” Niyonsenga said.

He explained that customers can contact Spiro through several channels, including the company’s toll-free telephone line, 3366, as well as its social media platforms, including WhatsApp and Facebook.

Niyonsenga urged Spiro customers to use the company’s official communication channels whenever they need assistance, rather than relying on individuals who may provide inaccurate or false information.

According to Spiro management, the Call Center handles between 500 and 600 customer inquiries each day.

The customers seeking assistance fall into two main categories. The first comprises existing motorcycle owners who require support when their motorcycles develop problems, while the second includes customers who are interested in purchasing new motorcycles.