Global Finance, an international magazine with over 35 years of experience in financial reporting, attributed this recognition to the bank’s exceptional customer service, innovative products, and strong financial performance.
The CEO of Bank of Kigali attributed the award to the bank’s commitment to excellence and its unwavering determination to provide customers with top-notch services.
"We are honored to receive the Global Finance Award for the third consecutive time, and we are grateful to our customers, staff, and stakeholders for their continued support," she noted.
Dr. Karusisi also emphasized that the bank remains focused on driving financial inclusion and contributing to Rwanda’s economic growth and development.
"We will continue to innovate and adapt to meet the evolving needs of our customers," she reiterated.
Bank of Kigali experienced several significant developments over the past year, which played a critical role in securing the award for the third consecutive year.
These include the release of the new BK Mobile App, the acquisition of the BK Arena naming rights, the establishment of both the Mortgage Center and the SME Center, as well as the introduction of the IKAZE Feedback platform.
In addition, the bank saw a 15.1 percent increase in net profit worth Rwf59.7 billion in 2022 from Rwf51.9 billion in 2021, mainly driven by the 25 percent increase in non-funded income.
This achievement marks another cause for celebration at Bank of Kigali.