Kigali ranked among top 10 airports with best staff in Africa

By Wycliffe Nyamasege
On 18 April 2024 at 02:55

Kigali International Airport in Rwanda has been ranked among the top 10 airports with the best staff in Africa for the second year in a row in the coveted annual Skytrax World Airport Awards.

According to the United Kingdom-based research firm, Kigali retained its sixth position in the 2024 rankings, the same as Cape Town, which was named the airport with the best staff in the continent.

Durban’s King Shaka Airport, situated in South Africa, recorded an improvement to emerge as the second airport with the best staff in 2024, having finished third in the 2023 rankings.

Mauritius dropped to third place, while Casablanca in Morocco retained the fourth position.

Additionally, Seychelles, which was ranked seventh last year, recorded a remarkable improvement to be ranked among the top five airports with the best staff in the region.

Marrakesh Menara Airport in Morocco and Jomo Kenyatta International Airport in Nairobi took the seventh and eighth positions, while Addis Ababa Bole International Airport in Ethiopia and Morocco’s Rabat were ranked ninth and tenth, respectively.

Skytrax said the rankings are based on customer feedback and take into consideration the combined quality of staff service, including attitude, friendliness, and efficiency, delivered across front-line positions at an airport.

Narita International Airport in Japan won the top award for the World’s Best Airport Staff service in 2024, ranking ahead of Munich Airport (Germany) and Incheon International Airport (South Korea), which were ranked second and third, respectively.

Kigali shines

This is not the first time Kigali International Airport has been recognised for its exemplary service.

Last year, Skytrax recognized Kigali as the third best regional airport and the fifth cleanest airport in Africa.

Formerly known as Kanombe International Airport, Kigali is the main airport in Rwanda located in the capital Kigali.

The government is currently building another mega-airport in Bugesera District, Eastern Province, which will be the biggest and the main air gateway for all destinations in the East African country.

The new airport situated about 40 kilometers south of Kigali is expected to be completed by late 2026, at an estimated cost of $2 billion (RWF 2.6 trillion).