The bank got the recognition during the 5th Service Excellence Awards 2020 that took place on December 4, at Park Inn by Radisson Kigali.
The excellence awards were organized by East African Youth Development Agency and Kalisimbi Events.
During the ceremony, Access Bank Rwanda emerged among other institutions awarded in various categories.
Olivier Gakuba, the Bank’s Head of Strategic Business Units said the award reflects the bank’s trust among customers.
“Being awarded best bank of the year reflects customers’ trust to the bank and gives us courage to constantly improve service delivery,” he said.
Gakuba attributed to the award to skilled and dedicated employees taking care of all customers.
The award comes few days after the bank introduced “Ikaze Agency Banking” to decentralize its services.
As the agency banking was launched, Gakuba explained that it will help the bank to meet customers’ demands with improved services without necessity for physical presence at the bank’s branches or ATM machines.
It will not only improve services but also provides job opportunities to many Rwandans.
Access Bank is also committed to leverage technology to facilitate customers’ transactions as they withdraw, deposit and transfer money.