00:00:00 IGIHE NETWORK KINYARWANDA ENGLISH FRANCAIS

African Management Institute supports tourism and hospitality managers to improve service delivery

By IGIHE
On 31 May 2021 at 02:52

Tourism and hospitality is among Rwanda’s budding sectors contributing to the country’s visibility, economic development and job creation.

Given the critical role of the sector in Rwanda’s development, the African Management Institute (AMI) in partnership with Mastercard Foundation have organised training for managers in the tourism and hospitality sector to equip them with practical knowledge to boost efficient management and improve service delivery.

Beneficiaries of the programme dubbed ‘Inspiring Managers’ speak with satisfaction as they reflect on how the knowledge they acquired is positively impacting their managerial skills.

Daniel Karemera who works with event management companies including Rwanda Events and the Factory Event, says that the training instilled a spirit of teamwork.

“I have benefited a lot from this programme, most importantly learning how to welcome a large number of guests, treat them well and anticipate their needs. AMI taught us teamwork, good decision making and how to value co-workers’ feedback,” he said.

Pauline Iradukunda, a facilitator at Hotel and Tourism Business School, Vatel Rwanda, explained that the training helped her to come up with new approaches.

“Adapting to changes is one of the most important lessons I learnt from the programme. We used to teach students in person but we shifted to online courses due to Covid-19. The situation was not easy and I started to feel bitter, but the training programme taught me to be flexible to tough circumstances. It motivated me and helped me grow. My role grew, I was given more responsibility which came with a pay rise,” said Iradukunda

"I was among the lucky team leaders selected to participate in the programme and continued to assist students through virtual sessions. After participating in the Inspiring Managers training, I was given additional responsibilities including staff recruitment and received a pay raise,” She added.

AMI’s Inspiring Managers coordinator, Patrick Cyusa, explained that the programme was introduced to improve efficiency in the tourism and hospitality sector to ensure tourists receive world-class hospitality and customer care.

“The programme has had a significant impact and we have received positive feedback from the beneficiaries.Beyond performance improvement, some of them have gotten promotions. Thanks to the Inspiring Managers programme, beneficiaries are able to create a conducive working environment and address challenges in collaboration with their co-workers,” he said.

To date, more than 400 business owners and entrepreneurs have attended the programme. The goal is to train over 1000 in the course of the year 2021.

AMI’s Inspiring Managers programme is offered virtual and takes six months to complete. It is provided at no cost to the participant thanks to our partnership with the Mastercard Foundation.

The African Management Institute also trains entrepreneurs through Survive to Thrive, a four-month programme designed to build capacities and enhance decision making skills for businesses, particularly during Covid-19 which has brought unprecedented challenges.

Are you a Manager,Supervisor or Team Leader working in the Hospitality & Tourism sector or in the creative industry? Boost your leadership skills and Apply today for the Inspiring Managers Programme here http://bit.ly/InspiringManagers01

Pauline Iradukunda, a facilitator at Hotel and Tourism Business School, Vatel Rwanda, explained that the training helped her to come up with new approaches.
Daniel Karemera who works with event management companies including Rwanda Events and the Factory Event, says that the training instilled a spirit of teamwork.

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