e-SIM, short for embedded SIM, is a revolutionary technology that replaces the physical SIM card with an integrated chip within the smartphone. This new technology allows smartphone users to activate their SIM profile digitally, eliminating the need for a physical SIM card, and simplifying the process of switching between different local and international network operators.

Emmanuel Hamez, Airtel Rwanda’s Managing Director, expressed excitement about bringing this cutting-edge SIM technology to the Rwandan market. He stated, "We are thrilled to introduce e-SIMs to Rwanda as this will empower our customers with a new level of convenience and flexibility that was previously not available to them. This innovative technology will eliminate the frustration that users often face when physical SIM cards get damaged or lost. e-SIM makes mobile connectivity more accessible and hassle-free for everyone."

Some of the key advantages of e-SIM technology are (1) the ability to use multiple SIM profiles on a single device means customers can easily switch between personal and business phone numbers without the hassle of physically changing SIM cards, (2) e-SIM is in line with environmental best practices as it is planet-friendly with zero waste and zero carbon emission, and (3) frequent travelers to Rwanda can seamlessly connect to the Airtel network upon arrival.

Mr. Hamez highlighted that the e-SIM activation process remains in line with the Know Your Customer (KYC) procedures and guidelines set by the regulatory authorities. He invited all customers to get their e-SIM profiles activated by visiting one of our service centers countrywide.

To determine if a smartphone is e-SIM compatible, a customer can simply check in advance by dialing *#06# and look for their device to display an Electronic ID number (EID) on the pop-up menu.

Customers with compatible devices can get their physical SIM card swapped for an e-SIM for free at any Airtel Service Center. Once activated, Airtel Rwanda customers will be able to enjoy the benefits of e-SIM both within the country and while roaming internationally.

About Airtel Africa

Airtel Africa is a leading provider of telecommunications and mobile money services, with a presence in 14 countries in Africa, primarily in East Africa and Central and West Africa.

Airtel Africa offers an integrated suite of telecommunications solutions to its subscribers, including mobile voice and data services as well as mobile money services both nationally and internationally.

Airtel Rwanda management announcing advantages of the e-SIM technology.

Airtel Rwanda has launched e-SIM technology.