Bank of Kigali reaches out to customers on service disruption

By Nicole Kamanzi M.
On 18 November 2020 at 12:12

The Bank of Kigali (BK) has explained that in the past two days they experienced a power incident in their primary data center causing equipment failure and multi-service failure, assuring their customers that they will continue to do the best to restore services to normalcy.

The announcement was made on Tuesday, a few days after customers indicated that some of Bank of Kigali’s services were no longer available due to technical issues.

“While we were able to recover our Core Banking Service, some key services and channels, partner services remain unavailable,” reads the statement.

“The equipment failure has hampered our ability to speed up the recovery process. Our focus has been to ensure that customers have access to their accounts and we were able to utilise our disaster recovery site to avail the critical services to clients. Branches, AgencyBanking, ATMs, and POS are operating.”

BK assures that their team is working around the clock to ensure that each service that is running is consistent and stable; efforts are to spared to bring remaining services back online as soon as possible.

“Our contact center is available on 4455to answer questions and our teams in branches will provide support to our clients during this difficult period. In addition, we will be sharing update on social media. We sincerely apologize for the inconvenience caused and thank you for your trust and patience.”