The bank got the recognition during the 6th Service Excellence Awards 2021.
The service excellence awards were organized by Kalisimbi Events.
COPEDU Plc was among other institutions that received awards in different categories for excellent services delivered in 2021 during an event that took place at Lemigo Hotel on 9th October in compliance with COVID-19 preventive measures.
The Commercial Director at COPEDU Plc, Francine Bigirimana has welcomed the award noting that it reflects the institution’s efforts to meet clients’ needs.
“The fact that clients voted us during the customer service week has a great significance to COPEDU Plc and testifies that our services have a far reaching impact. We sincerely extend our thanks to clients,” she said.
“The award gives us courage to work harder to improve and deliver quick services to our clients. We assure to continue making all possible efforts to meet their needs,” added Bigirimana.
The head of credit department at COPEDU Plc, Alphonse Ntirenganya has said that the microfinance institution will continue to empower women.
He revealed that the award coincided with initiated program dubbed ‘Tinyuka’ loosely translated as ‘Be confident’ aimed at helping women to unleash their potential.
“COVID-19 has affected different businesses. Under ’Tinyuka’, we provide loan up to Rwf5 million to women without collateral. This loan product is promising to turn beneficiaries’ dreams into reality for their businesses to flourish,” he said.
Ntirenganya explained that a client just needs to present documents proving that her business is operational to benefit from the loan.
COPEDU Plc has pledged to maintain top notch services to meet clients’ needs, become a hub for excellent services and continue walking with the Government of Rwanda to empower women.
Created in 1997, COPEDU Plc has gradually grown and introduced new payments or withdraws methods using Debit Card and depositing or withdrawing using ‘Push and Pull’ System.
The institution works with Business Development Fund (BDF) to provide loans to targeted customers.