The decision came into force on Tuesday, July 21, 2020, after days of exposure to Coronavirus in the area.
A statement issued by the district administration said, "The Nyamagabe district administration has informed all residents of Nyamagabe district and elsewhere that it has suspended services to the people at the district level from July 21, 2020.
"The district administration is informing the public that their issues will be processed in the sectors where they live and they can call the toll-free line3201 for advice."
The Mayor of Nyamagabe District, Uwamahoro Bonaventure, told IGIHE that they had already set up a community response program on Wednesday but found that continuing to do so could be the root cause of the spread of the COVID-19 pandemic and thus changing the way it receives those questions.
Uwamahoro said the district administration officials will increase village outreach visits to the sector to see if any issues need to be addressed.
Uwamahoro explained that it was not a complete shutdown of the service but a change in the reception of the public so that no one would travel long distances aa a precaution against the Coronavirus.
Nyamagabe District stopped receiving complaints at its local office after the nearby Kigeme Hospital on Wednesday also suspended medical services to outpatients to prevent the spread of COVID infection. -19.
The hospital also identified a doctor and nurse who were infected with the COVID-19 virus, causing about 160 of its staff to be placed under quarantine (inside the hospital) for the first examination.
On July 14, 2020, the Ministry of Local Government announced that some of the cells in Nyamagabe District had been put under lockdown for 15 days, due to a Coronavirus outbreak.
The cells are Kigeme in Gasaka Sector and Ruhunga Cell in Kibilizi Sector.