According to the New Times, this marks a major step in promoting innovation and convenience in the country’s financial landscape. The launch underscores the bank’s unwavering dedication to providing accessible financial services and establishing itself as a pioneer in customer-focused banking solutions.
This groundbreaking service allows both retail customers and sole proprietors of businesses in Rwanda and beyond to easily open accounts from the comfort of their homes or workplaces through a user-friendly process available on the bank’s website. By embracing this initiative, I&M Bank is adapting to the changing dynamics of the banking industry, ensuring an elevated level of convenience for its valued customers while seamlessly onboarding them onto all digital banking channels.
I&M Bank (Rwanda) Plc has a history of embracing innovation, including the introduction of WhatsApp Banking in Rwanda, which provides customers with the convenience of banking at their fingertips. Benjamin Mutimura, CEO of I&M Bank (Rwanda) Plc, commented on this latest innovation, saying, "At I&M Bank (Rwanda) Plc, we are resolute in our commitment to remain at the forefront of innovation, continually improving our services to provide unparalleled satisfaction to our customers."
Mutimura added, "At I&M Bank (Rwanda) Plc, we believe in staying ahead of the curve and consistently enhancing our services to better serve our customers. Our online account opening service is a testament to our dedication to innovation and customer convenience. We take immense pride in leading these transformative changes and will continue to push the boundaries of what is achievable in the banking industry."
The introduction of the online account opening service is part of I&M Bank (Rwanda) Plc’s broader strategy to make banking more accessible and customer-friendly. The traditional account opening process, often perceived as time-consuming, has now been replaced by an intuitive online platform that guides customers through the necessary steps to open an account, all within minutes.
I&M Bank (Rwanda) Plc is making substantial progress towards the future of banking, positioning the bank as an industry trailblazer with a commitment to technological advancement, customer satisfaction, and staying ahead of the curve. The bank continues to set new standards for the banking sector in Rwanda.
Established in 1963, I&M Bank (Rwanda) Plc holds the distinction of being the oldest bank in Rwanda. Over the years, it has evolved into one of the industry’s prominent players with a strong presence across the nation. Offering a comprehensive portfolio of personal, business, institutional, and corporate banking products at various locations, I&M Bank Rwanda caters to a diverse range of customer needs.