MTN has been working with Ericsson on enhancing consumer experience through Ericsson’s Managed Services Solutions. One of these services includes MTN’s modernized Network Operating Centre (NOC) that was implemented to manage end-to-end monitoring of MTN network in November 2021. Through the NOC, MTN Rwanda’s Network Operations Center and the Incidents Management tools are automated, improving network operations efficiency and boosting customer experience.
Commenting on the development ; Mitwa Ng’ambi, MTN Rwanda Chief Executive Officer stated : “Ericsson has been a close and prominent partner over the last two decades in Rwanda. Their services have enabled us to pivot from product to platform, aligning seamlessly with our overarching strategy to provide the largest and most valuable platforms, closing network coverage gaps, and driving digital and financial inclusion. We look forward to achieving these ambitious targets for the betterment of our customers and stakeholders because we believe that everyone deserves the benefits of a modern connected life.”
In addition to telecommunication services, Ericsson has facilitated Mobile Money Rwanda Ltd with a platform for digital financial services which enables its Core services such as person-to-person transactions, deposits, and withdrawals as well as its Advanced services (including MoMoPay, OpenAPI, Loans & Savings, Bill Payments, and Remittances).
Erik Ekudden, Senior Vice President, Chief Technology Officer, and Head of Group Function said : “We are proud of the relationship we’ve built with MTN Rwanda and the opportunities we’ve had to be part of the nation’s social and economic progress. We’ve collaborated on a number of initiatives that ranged from network modernization to enhancing consumer experience. We remain ever committed to continue working together on exploring solutions that increase social and financial inclusion here in Rwanda. Together, we can accelerate the nation’s digital transformation journey.”
This mutually beneficial partnership continues to steer MTN Rwanda’s digital transformational journey by providing innovative technologies and ecosystems that also consist of socioeconomic development for the communities we serve.
About MTN Rwandacell Plc
MTN Rwandacell Plc (MTN Rwanda) is the market leader in mobile telecommunications in Rwanda. Since 1998, we have continuously invested in expanding and modernising our network and leading digital solutions for Rwanda’s progress. As the country’s No 1 network, we offer various services to subscribers, including innovative propositions such as personalised voice and data offers for individuals and corporates with a clear vision to lead the delivery of a bold, new digital world to our customers because we believe everyone deserves the benefits of a modern connected life.
Ericsson enables communications service providers to capture the full value of connectivity. The company’s portfolio spans the business areas Networks, Digital Services, Managed Services and Emerging Business. It is designed to help our customers go digital, increase efficiency, and find new revenue streams. Ericsson’s innovation investments have delivered the benefits of mobility and mobile broadband to billions of people globally. Ericsson stock is listed on Nasdaq Stockholm and on Nasdaq New York. www.ericsson.com