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MTN Rwanda launches MTN Unicall, a first of its kind Unified Communication solution for businesses

By IGIHE
On 8 juillet 2022 at 07:43

MTN Rwandacell (MTN Rwanda) has launched MTN Unicall, a new product that is set to streamline the integration of enterprise communication services under the Unified Communications and Collaboration (UCC) product umbrella. A first of its kind in the market, MTN Unicall provides a consistent unified user interface and user experience across multiple devices.

These products, SIP Trunk, Hosted PBX (Office lines) and Hosted Call Centre integrate all communication services easily and conveniently, allowing enterprises to increase flexibility and productivity.

Commenting on the development ; Didas Ndoli, MTN Rwanda General Manager, Enterprise Business Unit highlighted that ease and convenience play a vital role in the creation of the telecom’s business solution products and services.

"We are pleased to announce the launch of MTN Unicall, that will enable customers to transition from their fixed lines into an internet-powered phone system, keeping their business lines connected 24/7. Additionally, MTN Rwanda offers enterprises the option of having hosted call centers & PABX, eliminating the hassle and cost of setting up the required infrastructure. Furthermore, the Hosted PBX accelerates workflow, saving upfront costs with automated attendants and automatic updates at no extra charge,” he said.

MTN Rwanda Hosted PBX offers a range of capabilities such as enabling code-based dial-in on conferences (conference bridge), Hunt Group (call transferring), Cloud IVR, and mobile applications. This, coupled with SIP Trunking, allows the integration of the following communication services : instant messaging (chat), presence information, voice (including IP telephony), mobility features, audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing, with non-real-time communication services such as unified messaging.

These integrations provide the option for migrating businesses, those looking to move premises out of the local area but wish to keep their business-critical numbers, to do so without the cost of call forwarding.

“We are dedicated to offering digital solutions for the progress of Rwanda and with MTN Unicall, we would like to assure our enterprise customers that their business communication services will continue to operate seamlessly, while optimizing the business capabilities, everywhere they go,” concluded Ndoli.

About MTN Rwandacell

MTN Rwandacell Plc (MTN Rwanda) is the market leader in mobile telecommunications in Rwanda. Since 1998, It has continuously invested in expanding and modernising network and leading digital solutions for Rwanda’s progress.

The telecom offers various services to subscribers, including innovative propositions such as personalised voice and data offers for individuals and corporates with a clear vision to lead the delivery of a bold, new digital world to customers because it believes everyone deserves the benefits of a modern connected life.

MTN Rwanda has launched MTN Unicall, a first of its kind Unified Communication solution for businesses.

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