Speaking about this achievement, MTN’s CEO, Mitwa Ng’ambi said, “The GSMA Mobile Money Certification is a global industry initiative to bring safer, more transparent, and more resilient financial services to millions of Mobile Money users around the world. MTN Rwanda is extremely proud to be a certified provider as we continue to empower our customers to make more informed choices about their financial services.”
For the past 10 years, MTN has made significant technological and financial investments to facilitate the development of an inclusive digital economy through Mobile Money. This is in line with Rwanda’s 2020 Vision and the Smart Rwanda Master Plan to become a cashless economy.
“This year, we are celebrating 10 years of driving financial inclusion in Rwanda with Mobile Money. This is a huge milestone for both MTN and our customers as the certification will ensure a higher quality of service to our customers and give them the comfort that our services are of the highest quality,” said MTN’s Chief Business and Corporate Affairs Officer, Chantal Kagame.
In order to become certified, Mobile Money providers are assessed against numerous criteria, such as safeguarding customer funds against risk of loss, combating money laundering, terrorist financing and fraud, managing staff, agents, and third parties correctly, communicating fees and information transparently to customers, effectively addressing customer service requests and complaints and protecting customers’ personal data, amongst others.
“The GSMA’s Mobile Money Certification now reaches over 210 million customers through our certified providers,” said John Giusti, Chief Regulatory Officer, GSMA. “We intentionly set a very high benchmark for achieving certification, bringing added security and protection to customer funds. We congratulate MTN Rwanda for being the first in the country to take this step”.