According to Irembo, the upgrade is informed by user feedback and designed to make accessing government services “simpler, faster, and more intuitive.”

As part of the upgrade, the company has introduced various enhancements to help citizens and businesses search for service statuses, apply for and manage service applications, and track certificates and documents online.

Over the coming months, services on the current version of IremboGov (irembo.gov.rw) will gradually transition to the upgraded version (new.irembo.gov.rw).

According to Irembo, the migration will occur in phases to ensure uninterrupted access, with groups of services moved together.

“During this time, both versions of IremboGov will remain available, and we have built features and set up clear guidance to help users navigate between them until the upgraded IremboGov becomes the main version for all government services,” the statement reads in part. The company added that users will receive updates throughout the process.

The upgraded IremboGov platform currently offers three services from IPOSITA: registration, renewal, and updating an ePoBox address.

The ePoBox provides users with a secure and convenient way to manage deliveries by storing addresses digitally, offering greater reliability compared to physical postal boxes. For businesses, it simplifies logistics and postal operations with a scalable and efficient solution, enhancing customer service.

Redesigned user interface

The Irembo platform’s user interface has been redesigned to make it simpler and more intuitive, ensuring a seamless experience for all users.

Unified access to personal and business services

The upgraded platform enables users who own or represent a business to link their business to their account using the business TIN.

This feature allows direct access to government services tailored for businesses, letting users manage personal and business needs efficiently from a single portal. This streamlined approach simplifies account management, saving time and ensuring an organized experience.

Reuse of previous certificates

With the upgrade, users no longer need to download and scan documents repeatedly for reuse. Instead, they can upload documents once and reuse them for future applications.

Additionally, users can access and attach previously approved certificates directly from their accounts, simplifying processes and saving time.

Enhanced security and convenience

Irembo emphasized that the security of personal information remains a top priority. Engineers have implemented robust measures to protect user data while giving users greater control over how their information is managed securely.

With the upgrade, users can verify their identity directly within their account, ensuring personal information remains secure and accessible only to them. This eliminates the need to re-enter National ID details for every application, saving time and enhancing the overall experience.

Additionally, users can now link an email address to their accounts for added convenience and security. This feature simplifies password recovery and ensures that important updates are delivered directly to their inboxes. Once linked, the email address is securely stored, removing the need to re-enter it when applying for services.

To explore the upgraded IremboGov platform, visit https://new.irembo.gov.rw.